Timing of email notifications

Hello, Galaxy Digital clients! We have received a handful of requests over the years to change the timing for certain notifications, specifically the reminders and the thank-you messages following a date-specific need or an event. Here's our current schedule:



  • Reminders go out one week and one day before the need or event is to occur.

  • Thank-you messages go out one week (7 days) after the need or event occurs, to thank the recipient for volunteering/attending.


We've received a variety of different requests (such as have the "thank you" message go out 24 hours after the event/need occurs, or having the reminder go out three days rather than seven days before), but I'd like to gather more data here.


Please comment to let us know what would be the ideal ranges for both types of messages for you. I can't promise that we can make the change(s) each person requests, but more customer feedback will definitely help us determine how to approach improvements to the timing of these notifications.


Thank you!


Nina Rogers, Lead Technical Writer
Galaxy Digital Customer Care


1 person likes this idea

I agree that a week for thank you's is much too long. I would say 24 hours would be best. I am more open about the reminder but I think 3-5 days would be better. Thanks for asking!

thanks for asking!


1. Reminders = 1 week and one day is good


2. Thank you message - 24 hours/next day after the need or event occurs

One week ahead is a very bad time period to use, in the case of ongoing needs that happen at the same time every week.


The primary problem is that a volunteer attending the same shift every week will receive an email reminder on a day when they expect to volunteer, but that email is not to remind them of their shift that day - it is to remind them of an identical shift occurring a week later. This gives volunteers a sense that they are simply receiving too many notifications.


One to three days ahead of a volunteer need is best.

My volunteers complain about getting too many emails and it makes regular communication difficult.


I would say a reminder 1 day before a need happens is fine and event reminder 1 week before. Just my opinion!


1 person likes this

Thanks Holly! 


Based on the original round of feedback we got, we changed the Thank You Message timing now goes out 24 hours after the opportunity has occurred instead of 7 days. 


I'll create a new request with your timing thoughts to start the process over again. 


Happy Valentine's Day! 

Ali 

1) It would be ideal if we could custom set the reminder emails to go out 2 days before the opportunity/need.

2) I wish that the emails went out around 9am CST, rather than 3am CST.

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