We recently helped one of our local companies with a volunteer fair where we registered volunteers onsite, assigned them a temporary password and added a response on their behalf to the volunteer need he/she were interested in doing.
After the fact, I figured out that these volunteers did not receive any automatic notifications from the platform to welcome them to the site or to let them know they were registered for a need since their response was added by the site manager.
Eli, who helped me figure out what was happening suggested this be posted as a product suggestion. I can see that we may be asked to help register volunteers again like this in the future. I don't think their needs to be a new/additional notification created (but I'm happy to help draft it if needed), but maybe volunteers and responses added by site managers could also receive the site's automatic notifications.
We also register several teams manually, so maybe an automatic notification for a team assignment might be nice, too.
Thank you for considering!
Gina Edwards, HOI United Way
Thanks for the suggestion! The reason we don't sent notifications when new users are created and responses are entered from the back end of the site is that site managers often enter this type of information after the fact, to create historical data for expired needs. I can see your point, however, and I think an enhancement request for a "notify user" option might gain better traction with the development team. In this case, whenever you create a new user or request from the site manager panel, there would be a checkbox labeled "Notify user." If you check the box before submitting the user or the response, the notification would then be triggered. Would something like that work for your situation?
Hi Nina, a checkbox labeled "Notify user" would the perfect solution! Thank you for considering it. - Gina
Thanks for confirming, Gina! I'll bring it up in our next enhancements meeting!
This would be great for us as well, with the checkbox. We add lots of users to the system through on-site signups when we're outside of digital reach.
Hi Gina and Wendy,
We've created a "Quick Add' feature to help with manual hours entry, here's an article explaining how it works! With the addition of this new feature which makes it easy to create new user accounts, create a response, and add hours all from one screen, came the ability to notify users. We've implemented a way to notify a new user when site managers add them manually to their site! Now, when users are added from the back end, site managers have the option to send the "Invitation to Complete Your Profile" email to that user by clicking a check box.
This message lets the user know they have been added to the site and invites them back to finish their profile and view other opportunities they can sign up for!
Thank you for your thoughts and helping us always improve on our software,
Customer Care Specialist
She / Her