We have the situation where there are many volunteers who cannot or will not use the computer to respond to opportunities, but show up and sign in on paper, and may not even be able to provide an email address.
The process to manually add hours can painful, requiring multiple steps on different screens to first create a response , and then add hours.
Making this more difficult, the process is different for Agency managers vs Site Managers - site managers at least get a user lookup; however, agency managers have to have an exact email address. Could this be changed to allow the user lookup for Agency Managers as well? Also, could we add hours at the same time, on the same page?
In our situation, we have "agencies" that are a part of our organization throughout the southern part of the state. These Agency Managers, in order to meet the needs of their volunteers and offer as much support to them as possible, really need more access to volunteer information (and the ability to assign someone to an opportunity without having to jump through a lot of hoops). Because our agency managers are located so far away geographically, it's really cumbersome for them to have to contact a site manager for any access to their volunteers' information or for issues that arise with helping volunteers sign up for certain opportunities.