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Not receiving email notifications

Hi, can someone help, please? I am NOT receiving any need response email notifications. I do not receive the test message either. Thank you!

1 person has this problem

Hi, Sharon,

We were able to manually remove your email address from our bounce list, so email should be working normally for you now. 

Let me know if you have any questions!

I am also not seeing a test email. Is there a lag in sending these out?

Hi Grace, I looked at your email logs, and the test email was delivered successfully, but it may have ended up in your spam folder. 


Please let me know if you have any questions!


Hi, I still have not received the test email and there is nothing in my junk folder. Thanks, Grace

Found it, quarantined

Hi Grace, 


That's great news! I will take a note to look in the quarantined folder next time.


Have a great day!


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