Merging User Accounts

Would love to see account merging as a feature for site managers.


For example, some users may have a profile with their personal email, but volunteered as a team and gave their work email to the team leader, so the hours got logged on their work email, but not their account they signed up with.


Because of this, I needed to manually go in and add these "extra" accounts to the user group that these team members were within. This was the best workaround to log their hours, however, now some of the members have 2 accounts in the user group.


9 people like this idea

Hi Team! I am also wondering what the solution is for this? I have found about 10-15 duplicates of our 400 users- which isn’t bad, but wanted to catch how to handle this before we get to more than double those users in a week or so. :) If we delete a duplicate account- will it also delete any responses on a team that are connected to that email address? Don’t wanna shoot our selves in the foot.

1 person likes this

 Hi Erica,


Thanks for reaching out!


I am going to reach out to you in a support ticket and help you come up with the best way to deal with the duplicate accounts. Looking forward to getting this sorted!


1 person likes this

Has there been a solution for this issue? I have found this happens and the only way I have found is go in and add hours and then deactivate one account. It would be nice to have a one-click "merge" that automatically combines that information.

Hello! Being able to merge two accounts would be awesome! Our issue comes up more with users who volunteer infrequently and forget their account info, and instead of resetting the password, they just make a new account with a different email. On top of having multiple accounts, it makes it more difficult for them to check into a kiosk and also harder to communicate with them via email. 

Hi Lacey and Holly,


Thanks for adding your voices here! Our support team is able to merge accounts for you on our end, you are always welcome to send in duplicate account IDs or emails. We would just need to know which account you would like to set up as the primary.


The chosen primary account would receive fanned, response, qualification, email, and hours data from the secondary account. The secondary account would then be set to "Inactive" and would be no longer accessible by the user.


If that sounds helpful, please email us at support@galaxydigital.com for next steps.


Thanks everyone!

Shonie

CX Specialist

She / Her

Shonie,

It's great that Galaxy Staff can do this for us, but sometimes, it's a bit of a pain to send in a support ticket (copying and pasting account  when a simple "Merge" function could take care of it when we're already doing maintenance of a user's account.  Another website I manage allows us to Merge or Archive right from their profile.

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