Hi Ryan,
Thank you for reaching out to us! It sounds like this might be solved by manually adding a user response to a need on behalf of the user. When adding a response on behalf of a user, you can do it while staying logged in as a site manager and you can add the response before or after the need expires.
For example, let's say that there is a need called River Clean Up. The need expired on April 21st. You know that John User volunteered at River Clean Up, but he didn't add a user response, and now he can't because it is April 24th and the need is expired. As a site manager, you can go to the Responses area of your site and add a response for John.
To add a user response:
Does this sound like it would solve the issue, or have I missed the mark? Please let me know!
Best,
Autum
I would also like to add, in order for me to do a workaround and create a new need to log the hours, I had to log in and out multiple times to assume the user profile for the agency manager and team leader.
Ryan Martinez
Pretty commonly, especially for new users/agencies, we need to assist with recreating a need that has passed to log hours for users/teams that didn't respond to the need before it expired, but ended up volunteering.
Could we get a manual way for site managers (even agency managers) to add a user/team to a need that has expired?
This will eliminate having to recreate a new need (triggering auto emails and effecting site data) to log the volunteers hours.
1 person likes this idea