Differentiate Kiosk Buttons

Our organization has used the kiosk for nearly a year now, and has seen many instances of users mistakenly clicking the Return to Start button when they mean to click Check In, Check Out, View Other Opportunities, etc. This confuses users and requires staff intervention to get them back on track. We suggest changing the shape of the Return to Start button to a Stop sign or something different from the other (blue) buttons. This would help volunteers understand that clicking it stops their forward progress. Also, it would accommodate people with disabilities, like color blindness, low vision, etc. who need some way other than reading the text on the button to know what to do. (Or not do, in this case.)


1 person likes this idea

Hi Becki,


Thanks for bringing this to our attention! Here is my current write up of your suggestion for our enhancements board:


“Update the shape and color of the ‘Return to Start’ button in the kiosk to further help volunteers understand that clicking it will stop their forward progress.”


Does that sum up your request sufficiently? 


Thank you,

Shonie

Customer Experience Specialist

She / Her


Yes, that is fine.

Hi Becki,


I've logged it on the enhancements board! Thanks again for your input as these suggestions help us constantly improve our software!


Have a great rest of the week,

Shonie

Customer Experience Specialist

She / Her

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