When making notes in a volunteer's profile for our admin team to read, things often get missed due to the comment box being at the bottom of the page on their profile. It would be helpful if the comment box could be moved to the top of the screen (admin view) and/or if there could be a pop-up message for these notes when you go to the volunteer profile, especially for any restrictions or incidents that need to be reported to all volunteer coordinators.
Thank you for taking the time to share your feedback in our Product Suggestions Forum! I can understand why this improvement would be helpful to sites you frequently use the comment section to communicate information about volunteers. With that in mind, here is what I will share with our development team:
Please let me know if I've missed anything!
All the best,
Hi Caitlin and Katrina,
I like this. I also wonder if there's a way to add an icon next to someone's name within the system. If there is any content in their comment section, their name can be highlighted in opportunities they respond to?
This would be useful for challenging situations (incidents/restrictions) and notable information (they are a board member or VIP).
That would be incredible, Cody!
Thanks for sharing your feedback!
Can you tell me a little bit more about what this icon would indicate?
For your second suggestion, it sounds like you'd like a way for managers to quickly take note of volunteers who have information in their profile that may need to be reviewed. Since the ability to tag a volunteer and leave a comment is available, I wonder if exposing these fields as columns in the Response Table would accomplish this goal. Let me know what you think!
Regarding tracking Board Members and VIPs, we typically suggest taking advantage of our User Group feature. If you have questions about how you might use this feature for these types of volunteers, please reach out to email@example.com!
All the best,
If someone has content in their profile's private comment box it might be nice to see this indicated by their name at other parts of the system. Maybe a star or exclamation point, drawing the manager's eye and reminding them to click on their profile to see what the alert is about.
If there was a way to indicate positive or negative (loosely speaking) that would be great. That might indicate we have a challenge with a volunteer or they are VIP.
It does sound like the tag feature might be able to help here, but I need to look into it more. The User Group may work, but this requires the User to take some action (as I understand it).
The icon would really be about giving the manager a heads up that someone of note (whether positive or negative) is planning to participate in an upcoming shift.
Thank you for that additional feedback! I will record the following request:
Regarding User Groups, only site managers can add volunteers to a User Group. Unless you'd like their hours to be associated with the User Group, there are no additional steps a volunteer needs to take.
Please let me know if you have any questions!