Hi Monique, 

I hope you've had a nice week! I'm sorry for the delay in getting you an answer, we only review our forum posts about once a week so it's best when you have questions like to this to email support@galaxydigital.com. The team is super happy to answer whatever questions you may have. 

An Agency Manager can only create a need or deactivate a need. They cannot change a status from pending or inactive to any other status, this is a control mechanism for Site Managers. 

Warmly, 

Ali