Qualifications specific to user group
Hi All,
I completely agree with the issue pointed out in this thread. We are trying to add multiple volunteer programs within a statewide agency onto the same Galaxy Profile and are finding it's impossible due to the number of qualifications that build up under user's profiles - most of which any individual user doesn't need! This led to a lot of confusion with users completing unnecessary qualifications or not completing the qualifications they actually need. We've had to revert back to having only one program use Galaxy Digital. What we desperately need is a way to organize the qualifications listed under the user's profile so that they can easily identify which qualifications they need to volunteer with a specific program.
Could Galaxy consider the following solution: allowing the option to categorize qualifications in the user's profile view so that they can open up individual categories of qualifications at a time, viewing only those that they need to?
For example, let's say that an organization has three programs: Red, Blue, and Green. Each relies upon volunteers, but each requires 10 completely different qualifications. If a volunteer wants to work with the Red program, they can choose "Red Qualifications" on a dropdown menu to view only the qualifications required for "Red". That way they can easily identify the qualifications of, and check their progress on the qualifications of, the "Red" program without having to sort through the qualifications for the "Blue" and "Green" programs.
Hi Brooke and Kayla,
Thanks so much for following up in our forum on this! This is a highly requested enhancement and we appreciate the further insights as to why and how this would benefits your use cases.
That being said, I have added your thoughts on this to our current notes in regards to a Site Manager's ability to specify whether a qualification appears in the Users profile. Overall, it sounds like it is preferred that the qualifications do not show within the user's profile to see until they have interacted with an associated need/opportunity those qualifications are linked to. That, or there be a better way to organize them within the user's profile itself to avoid confusion.
Thanks so much again for this information! It truly helps as we dig into what is needed for an enhancement such as this one.
Shonie
CX Specialist
she / her
Brooke Campbell
I would prefer, as a site manager, to choose which qualifications appear in users' profiles whether or not they have interacted with a need that requires them. Much like we can exclude some agencies from using certain qualifications.
Hi Brooke,
Yes, that makes totally sense! After re-reviewing our current notes, this is actually what we have jotted down:
"As a site manager, when creating a qualification I would like to specify whether that qualification will appear in the "Qualifications" area of a user's profile or not so that I can prevent volunteers from completing qualifications that only apply to certain opportunities."
Current state: All qualification appears in every users profile
Desired state: Site managers have the option on the Create Qualification page to specify whether the qualification appears 1) On opportunities, 2) On the users profile, or 3) both.
I've added your vote to these notes in particular!
Best,
Shonie
CX Specialist
she / her
Thank you Shonie - this is EXACTLY what would be so so helpful for my organization!
Hi Cristy,
Awesome, thank you for confirming, Cristy! I have also added your vote towards this request for our team to consider.
Have a great weekend!
Shonie
she / her
CX Specialist
Hello,
Is there any update on adding a qualification that does not appear for every user? I have waivers I need certain user groups to sign and it would be incredibly helpful if I could assign them to specific user groups. The information in the waiver I need signed is confidential and we cannot have it visible to all of our volunteers.
Maia Price
Hi, Jessa,
You should receive an email from me shortly regarding some new options we have for your qualifications.
Look forward to chatting!
Best,
Maia Price
Customer Success
Brooke Campbell
Oh, can you send it to me too please?!
Vanessa Welz
It would be nice to have certain qualifications be specific to a user group. Currently, all qualifications set-up in the system are viewable to all users. Sometimes, we have unique waivers for specific opportunities. Being able to hide these for certain users, or make them visible only if the user is part of a certain user group would be helpful.
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