Shift capacity a problem at the kiosk

Hi!

I'm wondering if there is a solution for this: we have to put a capacity on our volunteer opportunities. And it would be super useful if the check-in kiosk was not bound by the capacity. 


Often we have people who just show up and we do not turn them away. Also common: team leaders reserve spots and their people create accounts, but don't make it to the JOIN TEAM page and hit the button. So the shift is totally full because of the reserved slots.


When those people arrive and go to check in, they have accounts. But when they click"View other Volunteer Opportunities" the shift they came for does not show up because it is at capacity for registrations. Later I have to go in and manually enter them, which is a hassle. 


Can we make it possible for people to check into a full shift? Thanks for the help!

- Holly


1 Comment

Hi Holly,


Thanks for adding your thoughts here, I've added this to our team's enhancement board notes as follows:


"Ability for a user to override full capacity at the check-in kiosk."


The notes include how walk up volunteers are unable to check into full needs/shifts and how they are not listed, just to give some additional context to your suggestion. We will be sure to review this as a team. Thanks again for your input, we appreciate you and what you do!


Best,

Shonie

CX Specialist

She / Her

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