Hi there! At our organization, we have certain managers (such as myself) who use qualifications, and need to approve those who apply for those needs. We are hoping that you will consider allowing those pending qualifications notifications to come through to the specific agency manager whose needs have qualifications attached. Under the qualifications tab, there's the ability to eliminate agencies from adding qualifications to their needs. It would be wonderful to have a pending qualifications notification (via email) for those agency managers who have qualifications coming in, just the same as they do with having to approve pending hours.
Does this make sense?
Thanks for posting to the forum. To make sure I'm understanding you correctly and passing on the correct essence of your request, are you hoping for Agency Managers to both receive a pending items notification and be able to act on that notification by approving the qualification?
Thank you in advance for clarifying!
Galaxy Digital CX
I'm not sure I quite understand where you're coming from. What I'm thinking is that if an agency manager has a qualification attached to one of their needs, they would receive a notification (like they do with pending hours). And then yes, that they could click on it and it would take them directly to the approval page.
Thanks for the clarification! This is what I'll pass on to the enhancements team for consideration: "Agency Managers would be able to approve qualifications attached to their needs and would be notified of pending items via a pending item notification."
We also appreciate you posting here to the forums.
Galaxy Digital CX
We have exactly the same situation and request. Was this ever resolved, and if so, could my organization also be set up to have program managers (agency managers) given approval authority for qualifications?