The latest update to have a 'Duplicate Hours Popup' is causing some issues on-site for us. We use a private 'Ongoing Opportunity' for our resale store volunteers to log their hours when they come and go, and the Duplicate Hours Popup is popping up every time a volunteer uses the kiosk to check in. Our Store volunteers join us on-site every single day, so this is a nuisance to them!
It would be helpful to have the option to turn this popup on/off based on our individual needs as an organization. Or, there should be some other option for ongoing shifts that would NOT prompt the popup.
We can't change our opportunity to any other type - the 'ongoing' type has been working great, and everyone just got used to it.
I 100% agree with this statement above. I have many older volunteers who volunteer with "on-going" volunteer opportunities and they are very confused and voicing their complaints about this. Also, as the volunteer manager, I also log hours that volunteers write on our sign in sheet as they do not use internet/ don't want to, and to have this pop up every. single. time. is a huge annoyance. When you have volunteers who log hours daily or for on-going needs especially, they are super confused when it says they've logged 1062.50 hours since Jan. 22, 2020 are they sure they want to log more.
There needs to be a way to let the Administrators turn this off or at least take it off of ongoing hours. It's a too much.
Hi Courtney and Allison,
Thank you both for sharing your feedback here in the forums! We've updated the duplicate hours pop-up to include a "Prevent this pop-up from appearing for 24 hours" option. Volunteers can now select that when they encounter the pop-up and they won't be shown the pop-up at all for the 24 hours!
This should minimize the frustration of seeing it each time they log hours, while still ensuring that duplicate hours can be avoided when logging to a shifted need.
Thank you again,
Hi Caitlin, I am happy your team is looking into this issue, but unfortunately, a 24 hour turn off doesn't really do much when volunteers are usually only volunteering once a day or sometimes once a week or once every two weeks. It still will pop up for them when they log those hours to an on-going opportunity/shift.
My frequent volunteers are annoyed by this pop-up too. Please make it stop!!
The purpose and intent of the pop-up is to ensure that your data is as clean as possible. It displays the number of hours that were most recently logged and the date the volunteer said they did the hours. This information in the pop up tells them, yes I am logging new hours, or no, whoops! I am re-logging something that has already been logged.
Our solution during the post-release iteration phase was to ensure that the intended mitigation of duplicate hours is still being resolved, while also providing a way to prevent the pop up for those users that are logging multiple hours entries for an ongoing need in a single sitting.
We are hearing the feedback from some clients that the potential to know that duplicate hours are being prevented is not worth the extra click the pop up has brought to the process volunteers use to log their hours. We appreciate this feedback and have documented the request to add a site setting where each client site can choose to enable or disable the duplicate hours pop-up so that this can be considered in our enhancement processes in the future. Your feedback continues to help us make the product better.
If there is a different solution you'd like to request, please let us know!
Director of Customer Experience
Please let me know when you implement this fix. I'm starting to get complaints from my volunteers as well!
Same. I agree.
We expect people to log hours multiple times for ongoing needs. The pop up is confusing volunteers.
Yes, we are receiving complaints as well.
The hours submission and verification process is really all we need to prevent duplicate hours from being logged. This is unnecessary.