Hi John,
Thanks so much for adding your insights! I will be sure to take note of your enhancement request to improve the Program Manager's add manual need response area to add to our team's review.
Just so you are aware, the Scheduling tool only allows Program Managers to add responses to shifted Opportunities. Knowing that, this area for manually adding responses is more than likely more widely used for ongoing, happens on, and multi-date duration types.
In the meantime, the lack of a success or error banner here may be a bug in the software. I am going to check in with our Development team to see if this is intentional or needs attention.
Thanks again,
Shonie
CX Specialist
She / Her
Hi John,
I just wanted to follow up here on my last comment. After a re-review, it looks like the bug in regards to adding a response manually for Program Managers has been resolved. Here is a video to show you expected behavior!
If this is not happening on your site, it may be a bug. Please reach out to support@galaxydigital.com if this is the case so we can troubleshoot with you.
Otherwise, I have logged your original request. Have a great day!
Best,
Shonie
CX Specialist
She / Her
John Schoenherr
The entry form used to manually enter volunteers to a shift varies based on how the path taken by the Program Manager. If they add volunteers via the Scheduling tool, they will see a form that looks as follows:
If they add volunteers by selecting Opportunity on their menu, they will see a form that looks different:
This latter form looks like the old style and works differently. For instance, in this latter form if the Program Manager mistypes the email address, nothing happens, no message is given. They're lead to believe it worked.
The from used through Scheduling is more robust. If the email address is mistyped, the form is updated and shows zero results were found. The other nice feature of it is that the Program Manager doesn't have to remember email addresses, they can simply enter the volunteers name.
The business case for this ease of use, consistency, and robustness.