Allow Users to Select Email Preferences Instead of All-Encompassing Opt-Out

I often have volunteers who opt-out of system emails at the bottom of the email alerting them to our monthly blog post, but then wonder why they aren't receiving emails about upcoming volunteer opportunities or shift reminders. Is there any way to make the opt-out process more customizable so volunteers can select what type of emails they would like to receive and which they wouldn't?

And, at the very least, can the "Waiver Signature Request for Parent or Guardian" notification be excluded from the opt-out like the password reset notification is? Some of our parents aren't getting this notification to sign their child's waivers because the parents are also volunteers and have previously opted out of system emails.


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Agreed! Volunteers sometimes unsubscribe because they don't want the update emails but then complain about missing the reminders for shifts or don't get a confirmation when I sign them up for a shift. Ideally they would just deal with it or make filters of their own to divert the messages they don't want, but most of them don't want to do that. 


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Hi, Audra and Grace,


Thanks for adding your thoughts here. I can definitely see that there is the use case for more robust email delivery preferences for volunteers. From your comments, I have distilled down to two requests that I will pass on to our enhancements team.


1. Allow for users to have more options in regard to what automated system emails they want to receive and/or opt-out of.

2. Treat the parent waiver similarly to the password reset email in that it is not affected by previous email opt-outs.


If you have any additional thoughts or questions, please don't hesitate to add them here.


Best,


Maia Price

Get Connected by Galaxy Digital 

Hi Audra,


I wanted to follow up on this and let you know that this piece of your request has been updated:


"Waiver Signature Request for Parent or Guardian" notification be excluded from the opt-out like the password reset notification"


We found this to actually be a bug on our end. I hope this helps moving forward!



Best,

Shonie

CX Specialist

she/her


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Question: Is the user email opt-out information visible to the site manager? Just curious then how you filter those emails out of eblast communications when filtering for the best audience.

Hi Jennifer,


Great question! Yes, the user email opt-out information is visible to the site manager. This information can be filtered for using the User Filter.


Please let us know if you have additional questions.


Thanks, Olivia

Hi Olivia,


Can you clarify how the user can opt out of specific emails? We spoke to another organization that uses Galaxy and they told us this was not an option for volunteers to filter. Their volunteers keep reporting the messages as spam since they get so many. We have many volunteers who come to 6-7 times per week and receiving that many emails is obnoxious. 


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Is there a simple way to reverse an opt out so that people will begin seeing their serve notifications again if they previously opted out?

Hi Amy,


This article covers managing messaging preferences for your volunteers. I hope this is helpful, if you have additional questions please let us know at support@galaxydigital.com. 


Thanks,

Olivia

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