This article details the need-related reports that are available in the Reports area of the Get Connected manager panel. Click on a report below for details.

Need Summary

The Need Summary report shows how volunteers have interacted with needs that were added in a selected month. The current month is displayed by default; to select a different month, use the Change Month dropdown.

The Need Summary report displays the following information:

  • Need title
  • Status (active or inactive)
  • Number of views (for the month, and for the life of the site)
  • Number of responses (for the month, and for the life of the site)
  • Number of hours submitted (for the month, and for the life of the site)

The Responses columns do not include deleted or unregistered need responses. The Hours columns do not include rejected hours.

Needs Added

The Needs Added report shows what volunteer needs were added to your Get Connected platform during a selected date range. By default, the report shows activity for the past month.

The Needs Added report displays the following information:

  • Need ID and title
  • Associated initiative (if applicable)
  • Need type (applicable only for those needs created in Get Connected 1.0)
  • Date the need was added
  • Current need status (active or inactive)
  • ID, title, and phone number of the agency that posted the need
  • Agency manager's name and email address
  • Number of responses to the need
  • Interests associated with the need

The report shows data only for those volunteer needs that were added during your selected date range. It does not include deleted needs or advanced-event needs.

Needs Added By Interest

The Needs Added By Interest report shows how many needs, sorted by interest, have been added for a selected date range. By default, the report shows activity for the past month.

The Needs Added by Interest report displays each interest on your site, along with the number of needs in that interest that were added. 

The report omits deactivated needs and does not include needs added through the Advanced Events Module (AEM).

Needs Viewed

The Needs Viewed report shows what needs on your site are being viewed by your visitors within a selected date range. By default, it shows need views for the past month.

The Needs View report displays the following specific information for each need:

  • Need ID and title
  • Initiative (as applicable)
  • Agency ID and name
  • Number of views

This report includes data for deactivated needs (since some needs will have been viewed before they were deleted). It does not include data for advanced-event needs.

Need Responses Submitted by Agency

The Need Responses Submitted by Agency report shows which agencies got the most need responses within a selected date range. By default, the report shows data for the past month.

The Need Responses Submitted report the agency ID, agency name, and number of need responses. This report includes advanced-event needs. It does not break down the data into individual need postings. It also does not show data for deleted need responses.

Need Responses Submitted By Interest

The Need Responses Submitted by Interest report shows which interests are associated with the most need responses within a selected date range. By default, this report shows data for the past month. It includes data for advanced-event needs.

This report does not break down the data into individual need postings or show the posting agencies. It also does not show data for deleted need responses.

Note: A need response can be counted more than once in this report. For example, if someone has responded to a need that has two interests (such as Physical Labor and Food Prep), the report will display two responses: one for Physical Labor, and one for Food Prep.

Need Responses By Initiative

With this report, you can select an active initiative to view all responses to the needs within that initiative. This report only displays active responses to needs that were associated with the initiative when the responses were made. Export this report to view additional information, including user groups and team leader information.

Needs Added By Week

The Needs Added by Week report can give you an idea of seasonal trends of agency usage. It shows a row for each week your site has been active, along with a total of needs added for each week.

This report includes needs that were later deactivated.

Needs Added By Weekday

The Needs Added by Weekday report can give you an idea of when agencies are most active on your site. It shows a row for each day of the week, along with a total of needs added on each day.

The report includes needs that were later deactivated.

Volunteer Hours By Interest

The Volunteer Hours by Interest report shows which interests are associated with the most submitted volunteer hours within a selected date range. By default, the report shows data for the past month.

This report does not break down the data into individual need postings or show the posting agencies. It also does not show data for deleted need responses.

Note: Volunteer hours can be counted more than once in this report. For example, if someone submitted hours for a need that has two interests (such as Physical Labor and Food Prep), the report will display the same hours for both interests.

Initiative Summary

The Initiative Summary displays basic data for your site's initiatives and can be used to compare initiatives at a glance. You can limit the data to the responses added and the hours that took place during a date range you specify. The report shows:

  • Initiative ID, title, and status (active or inactive)
  • The date the initiative was added
  • The number of active needs (including expired)
  • The number of active current needs (non-expired)
  • The total responses to a need within the initiative
  • The total number of users who responded to needs within the initiative (This number will differ from total responses if a single person had more than one response.)
  • The total number of hours that were submitted, with hours separated into statuses (Entered, Pending, Approved, Denied)

    Note: Click here to learn more about hours statuses.


You can select a date range of the report (default is the past month). Click Go to view the results, and click the Export icon to export the report to a spreadsheet.

Today's Shifts

This report displays all scheduled shifts for a selected date range, along with the number of volunteer slots that are still open. It shows:

  • Need title
  • Initiative (as applicable)
  • Agency
  • Shift start and end times
  • Number of responses to the shift
  • Total slots
  • Number of open slots

Click on a need title to view the Volunteers Available report for that shift.

Volunteers Available

This report is only accessible from the Today's Shifts report, by clicking on a need title. It shows two important pieces of data:

  • Users who have volunteered for this shift
  • Volunteers who may be available for this shift

To determine who may be available, your Connect system looks at two things:

  • The volunteer's current schedule (i.e., if they've already responded to a different need/shift at this time)
  • The volunteer's availability, as indicated by the volunteer in their user profile

This report opens in a separate tab so that you can easily switch back to the "Today's Shifts" report as needed.

Shift Attendance

This report pulls individual responses to shift needs within a selected date range. For volunteers who have hours logged (either from the agency's Volunteer Check-in page, their self check-in tool, or any other method of hours entry), their volunteer hours will be shown. For site managers, this is an easy way to see who was (or is currently, if the current date is selected) checked in to each need displayed.

This report consists of the following columns:

  • User
  • Email
  • Need
  • Agency
  • Start (Start date and time of the shift; not necessarily the time that the volunteer checked in to the shift.)
  • End (End date and time of the shift; not necessarily the time that the volunteer checked out of the shift.)
  • Hours (This includes the allotted hours based on check-in and check-out times, along with any hours that are logged manually matching the date of the shift.)