This article is for Get Connected agency managers and Community Connect program managers. Note that most Get Connected sites use the term agency while most Community Connect sites use program.

Your agency or program's profile page contains important information volunteers need in order to:

  • Know your agency or program's purpose
  • Contact your agency or program
  • Locate your agency or program
  • View and sign up for your agency or program's volunteer opportunities
  • Learn about and plan to attend your agency or program's events

After signing on as an agency or program, update your agency or program's profile page as soon as you can.

Accessing the Agency/Program Management Area

This management area is where you can edit your agency or program's profile, add and edit needs and events, and approve volunteer hours that have been submitted.

To access your management area:

  1. Log into your site.
  2. Click the My Agency (or My Program) button at the top of the screen.

Note: If you manage two or more agencies/programs, you'll need to click the button to view and select from a list of the agencies or programs you manage.

Editing an Agency or Program Profile

The profile is divided into eight main areas:

Most areas contain information fields, and all have an Update button. Clicking this button saves all of the information in your profile--regardless of what areas have been edited since the last update. 


Your logo is an important part of your agency or program profile. It appears in agency/program searches by volunteers, as well as on the main page of every need and event you post. Here's an example of an  logo:

If you don't upload a logo, then the first letter of your agency or program name will be displayed in a colored box in place of a logo:

Note: The color of the box around the letter changes with each new view.

Uploading Your Logo

To upload your logo:

  1. In your manager area, click Upload Logo.
  2. Browse to the logo, select it, and click Open.

    Note: The image should be at least 540 pixels by 540 pixels. You'll be able to resize it in the next step.

  3. (as needed) Click and drag the borders to resize the image.
  4. Click the applicable Save button.

Note: To remove a logo, click Remove under the Upload your logo heading. To replace an existing logo, first remove it and then upload a new one.

Making Your Logo Appear Larger

Some logos may appear larger than others. Here are a couple of tips for making your logo appear as large as possible in the space provided:

  • Use a logo that is roughly as wide as it is tall. Perfect squares and circles are best.
  • Use the cropping tool to crop out as much surrounding white space as you can, or crop the image before uploading it.

Agency/Program Managers

An agency or program manager is someone who can access the management area for an agency or program. This individual can edit the agency's profile, post needs, post events, and approve hours on behalf of the agency or program.

Each agency or program must have at least one manager. If there is more than one manager, one person serves as the primary manager while all others are secondary.

This section of this article covers the difference between primary and secondary managers and explains how to add a new manager, how to delete a manager, and how to change a manager's status from secondary to primary.

Primary and Secondary Agency/Program Managers

To register your agency or program, you must submit an email address. The system associates this email address with primary agency manager.

In addition to the capabilities mentioned above, a primary manager can add and delete secondary managers.

Secondary managers can be added to an agency or program once it's been created. Secondary managers have all of the capabilities mentioned above but cannot add or delete other managers.

Note: You can have up to 12 managers per agency or program.

Adding a Secondary Manager

To add additional managers:

  1. Go to your management area. Under the "Managers" heading, you'll see the name of the primary manager (and any other managers).
  2. Begin typing the email of the individual to be added. If that email is registered on your site, it will show up and you can select it.

    Note: If the person's email address is not displayed, the person is probably does not have a Connect account. If you're certain that they do have an account, check the spelling or consult your records to make sure you have the correct email address.

It is not necessary to click an Update Info button; the manager information is saved automatically. 

Deleting a Secondary Manager

Only a primary agency/program manager (or a site manager) can delete a secondary manager from an agency or program. The instructions below pertain specifically to agency/program managers who are the primary managers.

To delete a secondary manager:

  1. Go your management area. Under the Managers heading, you'll see the name of the primary manager (and any other managers).

    In the image above, note that the Annabelle Admin has a solid star next to her name, indicating that she is the primary manager. Meriwether Manager has a clear star, indicating that he is the secondary manager. 
  2. Click the X next to the secondary manager's name to delete it, and then click Yes to confirm the deletion.

Making a Secondary Manager Primary

The primary manager has the ability to make someone else the primary manager for their agency or program.

Important: Each agency or program has only one primary manager. If, as the primary manager, you make someone else the primary manager, you will automatically become a secondary manager and will no longer be able to make changes to the other managers listed.

To change a secondary manager to a primary one:

  1. Go to your management area. Under the Managers heading, you'll see the name of the primary manager (and any other managers).
    Note that the primary manager (Annabelle Admin) has a solid star next to her name. This solid star indicates primary manager status, while the outline of a star (such as the one next to Meriwether Manager's name) indicates secondary manager status.
  2. Click on the secondary manager's star outline, and then click Yes to confirm that you want to make that individual the primary manager.

Once you have given someone else primary manager status, you will no longer see the X that allows you to delete another manager. You'll also see only the solid star that indicates the primary manager. In the example below, we are still logged into Annabelle Admin's account, but she is no longer the primary agency manager.


Basic Information

The "Basic Information" section of the profile contains the fields described below.

Agency/Program NameThe name of your agency or program; completed automatically based on your entry when signing up your agency or program.
Customize LinkThis field helps you create a direct link to the profile page. The link will consist of:
(1) the site's web address
(2) /agency/detail/
(3) the unique label that you enter in this field.
For example, if Community Paws Pet Therapy's profile is located on the site and the agency manager enters "cppt" as the customized link, their profile page will be located at
Hours of OperationBecause this is a free-text field, you do not have to use any special format to enter days and times.
CausesUse this field to identify the causes your agency supports. Your selections will be used to match volunteers with agencies that interest them.

Note: Not all sites include a "Causes" section.

Video Once you've uploaded your video to YouTube or Vimeo, enter your video's YouTube or Vimeo URL here.

Contact Information

The "Contact Information" section of the profile consists of fields described below. The Email, Phone, Fax, Contact Person, and Contact Title information will be displayed publicly on your site unless your site manager has opted to hide this information for all agencies or programs.

EmailEnter the email address used for general inquiries.
Phone, FaxEnter the phone and fax (if applicable) numbers.
Contact PersonEnter the name of the primary contact.
Contact TitleEnter the primary contact's title.

Note: A person does not have to have a user account in order to be listed as a primary contact.

Additional Contact Email AddressesEnter the emails you would like to have copied (cc'ed) on all need responses and RSVPs sent to the agency or program managers.

Note: A person does not have to have a user account in order to be listed as an additional contact.

Important: The email address entered here is for viewers who wish to contact your agency  or program by email. It is not used for automated notifications. Only the agency/program managers and additional contacts receive automated notifications.


The address you enter here will be shown on the map on your profile page. Here's an example:

Note: If you don't want your address to be public or shown on a map, you can enter a P.O. Box instead of a street address.

The Additional Location Information field can be used for the following types of information:

  • Parking instructions if needed
  • Landmarks to help people find you
  • Instructions for getting to a suite or other office within a larger building
  • Information about multiple locations


Use this sections to provide your website URL, along with your Facebook and Twitter pages. These links will appear as Website, Facebook (with Facebook logo), and Twitter (with Twitter logo), respectively.


The "Descriptions" area of your profile consists of two sections:

  • Who We Are - History, mission, and vision
  • What We Do - Programs and services

Because the descriptions are so important, they appear at the top of your profile page, next to the logo.

Tip: For easier viewing, try to limit your descriptions to just a couple of paragraphs.


You can add up to 12 photos. Photos are displayed in slideshow format at the bottom of the profile page. Photos must be image files (jpg/jpeg, png, or gif) in order to load properly.

To add a photo:

  1. In the "Photos" section of your profile editing page, click Add New Photo.
  2. Browse to the photos you want to add and select them.
  3. Either click Open or simply drag and drop the photos into the Add New Photos box. This action adds the pictures to your page.
  4. Click Okay, or click Refresh Now to view the pictures on your profile editing page.

To see the slideshow of your photos, scroll to the top of the page and click View.

The photos are automatically displayed as a slide show, but a user can also manually scroll through them by clicking the arrows in the bottom left-hand corner of the picture.