Once you’ve opened your Connect account, start making the most out of it by updating your user profile. Your profile page contains, at minimum, your basic contact information.

This article covers how to access and edit your profile information. Here, we cover: 

In addition, you'll find links for managing other areas through your profile menu, like My TeamsQualifications, and Need Responses.

Note: Some organizations override the language used on their site. For example, some sites say agencies, while others say programs, and some sites say needs while others use opportunities. 

Your Profile Menu

Your profile menu is located in the top right-hand corner of your Connect screen. To view it, click on your initials or your profile picture if you've already uploaded one. This menu is only available for logged-in volunteers: 


The profile menu may have the following selections, which appear as applicable (for example, the User Groups selection only appears if you belong to a user group):

Menu Item


View Profile

The View Profile page includes your join date, total logged hours, volunteer resume, preferred causes and interests, fanned agencies, and activity feed. 

Note: You can click on any need or event listed in the activity feed to view it. You can also edit your causes, interests, and fanned agency at any time from this page.

Edit Profile

Select Edit Profile to edit your profile picture, basic information, password, and disaster settings. You can also opt-out of system emails or deactivate your account on this page. Click here to learn more about editing your profile.

Edit Disaster Profile

(ReDI sites only) This area houses your disaster-profile information, such as emergency contacts, blood type, and disaster skills and services you can provide.

Track Hours

Click this area to submit hours for volunteer work you've completed. You can also view your submitted hours on this page, as well as their statuses (pending, approved, denied, etc.). To learn more about logging hours, click here.

Note: You can use the table filter to add or hide table columns.

Volunteer Schedule

View your scheduled volunteer opportunities. Only those opportunities associated with a particular date will appear in the calendar. To learn more about your volunteer schedule, click here.


View or edit any pending qualifications questions you have answered, or any documents you have uploaded, to show that you’re qualified to access or respond to certain needs. You can also view eSign waivers and other eSign documents that are available on your site. For more information about qualifications (other than waivers), click here. For more information about waiver qualifications in particular, click here.

My Files

Use this storage area to upload and store files such as PDFs, Word documents, or image files. A site manager can also upload a file to your profile; if this happens, you'll be able to see that it has been added, and you'll also see the date added.

Need Responses

This area shows all of your past need responses and any associated user groups. Use this area to edit your responses, add hours, re-visit the need posting, check into/out of a need, or view the agency profile page of the agency that posted the need. Expired (past) needs are shown in faded text.

My Teams

If you’re a team leader, the My Teams area is where you manage those teams. If you’re a member of a team but not the leader, you can use this area to email your team leader directly. Team leaders can view this article to learn more about managing their team.

My User Groups

Use this area to view your user groups. You can see what needs or opportunities have been assigned to your user group, generate a user group report, and leave a group from this page. Click here to learn more about user groups. To learn more about user group leaders, click here.

Note: You can use the table filter to add or hide table columns.

SLM Hours Overview

(Service Learning sites only) This area shows a student's progress toward service-learning requirements.

SLM Leader Portal

(Service Learning sites only) Course leaders use this area to manage their students' service-learning requirements.


Select Inbox to view your in-app messages. In-app messages may include system notifications and mail blasts from your site's manager. You can also view your in-app messages by clicking the bell icon to the left of the profile menu.


Click to log out of your Connect site.


To use the table filter:

1. Click Table Filter, located just above the far right-hand column of a table. 

2. Mark the boxes for the columns you wish to see and clear the boxes for the columns you wish to hide. 

In this example, the volunteer has marked the User Group box, which caused the User Group column to appear—this column doesn’t appear by default:

Updating Your Causes, Interests, and Fanned Agencies

A site will recommend volunteer opportunities based on your favorite causes, volunteer interests, and community organizations. It does this in several ways:

  • It recommends opportunities for you in the "Suggested Needs" area of your volunteer dashboard.

  • It recommends agencies or programs for you on your volunteer dashboard.

  • It sends a weekly email with information about new opportunities you may be interested in (based on your selections) that were posted in the past week.

  • On some sites, you may also receive a special email updating you on your fanned agencies' or program’s new needs and events.

To enter or update your causes, interests, or fanned agencies:

1. From your profile menu, select View Profile.

2. Click the applicable Manage button (Manage CausesManage Interests, or Add Agencies) on the My Profile page.

3. On the page that follows, click on an item to select it. Once you've made a selection, a border with a heart icon will appear around the selection. In this example, "Arts and Culture" has been selected.

4. Click the Update button at the bottom of the page to save your changes.

So you know:

  • Some sites do not include causes. 
  • When clicking on a new agency to fan, you'll be taken to the agency's profile page to fan the agency.

Sharing Your Accomplishments

If your site uses benchmarks and awards badges based on your submitted volunteer hours, that information will show up on your My Profile page, under a Benchmarks heading.

While you cannot edit your benchmarks, you can share them on social media. To do so, click on a benchmark, and then select to share on Facebook or Twitter.

Once Facebook or Twitter opens, follow the instructions provided to share your accomplishment!

Editing Your Profile Picture and Other Profile Information

To edit your other profile information, click Edit Profile from your profile menu. If you're already in your profile, you can click the Edit Profile heading.

From here, you can edit the following types of information:

In addition, you can use this area for the following tasks:

Note: Your site manager has the option to remove certain profile fields for all volunteers, which means your profile page may not feature all of the items listed.  

Updating Your Profile Picture

To upload your picture (or replace a current picture), go to the Edit Profile area and click Upload Photo.

After selecting the photo, choose one of two options:

  • Crop the photo (if needed) and click Save Profile Photo.

  • If the photo doesn’t need to be cropped (i.e., if you want the photo displayed as is), click Skip Crop and Save.

Note: Only image files (e.g., .jpg, .png, or .gif) are accepted. The image should be at least 540 x 540 pixels. If it's larger, Get Connected adjusts the image to fit the space. 

To remove an uploaded photo, click remove. Click Yes to confirm the removal.

Updating Your Password

If you’re logged into Get Connected and want to update your password:

  1. Go to your Edit Profile area.

  2. Complete the fields under the Change Password heading, entering your current password once and your new password twice.

  3. Click Update Password.

 So you know:

  • Passwords must be at least eight characters long and aren’t case-sensitive.
  • Forgot your password? See Resetting Your Password to learn how to reset it.

Updating Your Contact and Personal Information

To update your contact and personal information in Get Connected:

  1. Go to your Edit Profile area.

  2. Under the Basic Information heading, edit the applicable fields. Most fields aren’t required by default, though your site manager may opt to require fields as needed.

  3. Click Update Basic Information.

Adding a Favorite Agency

If your employer participates in a Dollars for Doers type of program, where your employer donates money to a nonprofit for each hour you volunteer there, select the nonprofit you wish to benefit. Please keep in mind: 

  • Adding a favorite agency isn’t the same thing as fanning an agency. 
  • If you wish to receive notifications about an agency's latest needs and events, you should fan the agency as explained here.

Once you’ve selected a favorite agency from the Favorite Agency dropdown, click Update Basic Information to add it to your profile.

Indicating Your Availability

Your availability information appears in the email that is sent to an agency when you respond to one of its needs. This data is helpful to agencies if you've responded to an ongoing need, or if they would like to reach out to volunteers who are available for a certain day. If you include your availability in your profile, you may be contacted by your site's manager if there are upcoming needs/opportunities and shifts scheduled for your available times. This may happen if not enough volunteers signed up for the shift.

To indicate your availability: 

  • Click on your initials or image in the menu bar and select Edit Profile
  • Scroll to the Availability area and check the boxes for the days and times that you're available to volunteer. 
  • Click Update Availability to save your changes. 

  • Check Morning if you are available for needs starting between 6 a.m. and noon.
  • Check Afternoon for needs starting between noon and 6 p.m.
  • Check Evening for needs that start after 6 p.m. 
  • Check Don’t schedule me for days that you aren’t available. 

Note: If you're a student who has a new schedule each semester, or if you have a job where your shift schedule changes periodically, remember to update your volunteer availability accordingly.  

Updating Your Disaster Profile

If your Get Connected site includes the ReDI System (for disaster response), you can provide important information for disaster response. The disaster response fields are part of your Edit Profile page. To access it:

  1. Go to your Edit Profile area.

  2. Complete the fields under the "Disaster Profile Information" heading. Fields are listed below.



Emergency Contact Name

First and last name of an emergency contact

Emergency Contact Phone

Phone number of emergency contact

Blood Type

Select your blood type from the dropdown.

Notify By Text?

Select Yes to give permission to send you a text message regarding disaster-related needs.

Note: If you select yes, be sure that your profile includes your mobile phone number.

Willing to Travel?

Select Yes to indicate that you are willing to travel in response to disaster needs.

Edit Skills & Services (button)

Click the button to edit your skills and services. In the list of items provided, mark each one that applies.

Attending training?

If you select Yes, select the agency with which you attended training.

  1. Click Update Disaster Information.

Note: To indicate that you wish to be contacted in the event of a disaster, scroll to the Settings heading and turn on the option to be contacted. Remember to click Update Settings to save your changes. 

Opting Out of Emails and Notifications

You can update your preferences anytime, right from your profile! To get started: 

1. Click your profile image or initials from the top menu bar. 

2. Select Edit Profile

3. Scroll to the Data and Communication Settings section and click Manage My Preferences

4. Enable or disable the communications you want to receive. 

  • Want to turn off Volunteer Notifications? Toggle the button beside it to Off
  • Want to select which Volunteer Notifications you receive? Check or uncheck your preferences! 

5. Click Save My Preferences when you're done! 

✏️ Quick tip: Want to stop receiving all communications and notifications? Click Unsubscribe From All Emails and Notifications

  • Just note that clicking this means you want receive important notification reminders about volunteer opportunities you've signed up for.  

What do these preferences mean? 

Account ManagementThese are important notifications about your volunteer account and activity.
  • Enable this to keep track of your contributions to the organization you're volunteering with.  
Confirmations and RemindersThese are reminders and confirmations about volunteer opportunities you've signed up for!
  • Enable this to keep track of your schedule and to get reminders about upcoming opportunities you're signed up for! 
Email BlastsEmail Blasts are customized emails sent by volunteer leaders from the organization you have registered with. These are not automated notifications that are system-generated. 
  • Volunteer leaders may want to send out a custom email thanking you for your hard work, updates to site requirements or policies, or to share important news about exciting new opportunities! 
News and RecommendationsThese are recommendations for volunteer opportunities based on your personal preferences. 
  • Enable this to get recommendations to volunteer opportunities that align with your schedule or special skills! 
Schedule UpdatesThese are important updates about changes to your schedule, updates about your spot on a waitlist, or important information about your teams! 
  • Want to know when you've been removed from a waitlist? Are you a member of a team? Enable these updates to receive important updates that matter to you! 
Surveys and Thank YousThese are friendly follow-ups and survey requests for activities you've participated in! 
  • Want to share feedback to help an organization improve or give kudos to volunteer leaders or organizations that you support? Enable this to share your experience with them! 

So you know: 

  • You can also turn off notifications from your email. When you receive an automated notification, the email will include a link to unsubscribe.

  • Opting out of notifications doesn’t prevent you from receiving the password reset email, should you need to reset your password.

  • When you register for a site, you’ll be required to affirmatively accept Galaxy Digital’s privacy policy and will also be asked to opt-in or out of email notifications there. 

Important: If you're an agency manager, you shouldn't opt out of notifications unless there's another agency or program manager (either a primary or secondary) that's responsible for agency/program-manager emails. 

Opting Out of Volunteer Scheduling

A manager on your site has the ability to schedule you for a shift if you’re available. If you don’t want a manager to schedule you for shifts on your behalf, you can opt-out of volunteer scheduling in the Data and Communication Settings area of your profile.

Deactivating Your Account

If you deactivate your profile, you’ll receive an email containing a link to your volunteer résumé so that you can have a record of your volunteer service.

To deactivate your Get Connected account:

  1. Go to your Edit Profile area.

  2. Scroll to the Deactivate Account heading.

  3. Click Deactivate Account.

 So you know:

  • You can contact your site manager if you wish to reactivate your account.

  • If you deactivate your account, the option to anonymize your account will appear: