When trying to see hours based on User Groups, the date ranges you set seem to represent the dates when the hours were actually submitted into Get Connected, not the service dates. For example, I back logged some hours at the end of January for hours that were volunteered in December, and set those dates to December 2023. When I used the User Group Summary report and set the dates 1/1/23-12/31/23, it didn't pull the hours I backlogged-so this greatly threw my reporting off.
Maybe specifying that the date range on the User Group Summary actually represents the dates entered, not the dates of service, would be more accurate and wouldn't throw off reporting.
Thank you for reaching out and providing attention to this issue!
I will be sending you an email momentarily to open a ticket on this issue.
This area is usually meant for suggestions for changes compared to a data discrepancy.
We will make sure you are taken care of!
All the best,
Ryan R. | he/him
Freshdesk & Shift Administrator & Data Specialist
I already had a ticket opened for this and worked with a specialist...I just wanted to provide my suggestion at the bottom of my original post for other people in the future : Maybe specifying that the date range on the User Group Summary actually represents the dates entered, not the dates of service, would be more accurate and wouldn't throw off reporting.