You can use your Get Connected software to centralize the sharing of information and ideas during this crisis.
Custom Pages: Sharing Key Information with Your Community
If you want to create a place within your Connect software to provide guidance during this crisis, you can create a Custom Page that your volunteers and the people you serve can easily access. You can point people to that COVID-19 Custom Page by using a Spotlight, the Image Rotator, your social media posts, an email blast, or any other communication tools you normally use.
How Are Other Site Managers Using Custom Pages?
Here are some examples of COVID-19 Custom Pages that will help you form ideas for your own page. Some of these include lots of detail. Some of them only tell the basic information that volunteers need to know:
How to Use Custom Pages for COVID-19 Information
Here are some recommendations for using a Custom Page during this crisis. You may only need to do some of these things. Or you might want to use more than one Custom Page, such as one for new policies and one for clear instructions on volunteering during this crisis. Use Custom Pages in the way that best suits your needs.
- Provide detailed information about any new policies your organization may have.
- You can link from your Custom page to current available opportunities or a COVID-19 Initiative, if you have created one.
- Speak directly and clearly to volunteers about how they should change their behavior.
- Emphasize policies and tips for washing hands.
- Let them know how to safely deliver supplies and receive supplies.
- Talk with them about where to park at a location so as to maintain good distances from others.
- Strongly emphasize that they should stay home if they are sick. Consider volunteering remotely.
- You can be as broad or as specific as you need to be for your volunteers.
- Always use simple, clear, concrete language. For example:
- Instead of saying “Practice social distancing,” say “Stay in the parking lot until asked to come inside. Keep a distance of at least six feet from other volunteers.”
- Instead of saying, “Observe good hygiene,” say “Wash your hands before and after every food delivery.”
- Be sure to link to reliable sources for current information. We recommend:
- Talk to the people you serve. Tell them what you are doing to directly impact their needs.
- Let the people you serve know how to get help and how to interact with volunteers.
- Instruct community members and partners on how to relay their needs to you.
- Provide clear communication channels and contact names.
- Let people know about any training they can take if they want to volunteer in the future. Link to any videos or other training materials you want them to see.
- Reassure volunteers that there will be needs for many weeks to come. If they can’t help now there will be additional opportunities.