Knowledge base

First Steps 3

• Training on Your Connect Platform
• Preparing for Your Launch Call
• Galaxy Digital Customer Support: How It Works

Checklists 6

• Six Steps for a Successful Launch
• Launch Checklist for New Clients
• Launching Your Site in Four Weeks: For Get Connected Clients
• Getting Started: Customizing Your Connect Home Page
• Are You Ready to Launch?

See all 6 articles

Data Imports 4

• Policy for Data Imports
• Frequently Asked Questions: Imports
• How To Activate Imported Agencies
• How To Activate Imported Users

Media Resources 3

• Press Release for Site Launch
• Announcement for Your Site's Agencies
• Announcement for Your Community

Other Useful Resources 7

• How To Customize Your Site
• ADA Compliance and VPAT Documentation
• How Your Agency Can Benefit from Get Connected (PDF)
• Engaging Your Agencies on Get Connected
• Security and Your Connect URL

See all 7 articles

Resources for Site Managers 23

• The Official Connect Glossary
• Planning a Social Media Campaign for Your Site
• How to Attract More Users To Your Site
• Language Overrides
• API Documentation for Connect Sites

See all 23 articles

Volunteer Get Connected App 1

• Mobile App Messaging (Mobile Notifications)

Site Settings 18

• Managing Site Settings
• Managing Volunteer Registration
• Your Connect Site's User-Registration Form
• Your Connect Site's Agency-Registration Form
• Causes and Interests

See all 18 articles

General Site Management 5

• The Site Manager Panel: An Overview
• Building Your Manager Panel Dashboard
• Statuses (Active, Inactive, Pending, Imported)
• Collecting Data With Custom Questions
• Managing Events

Managing Agencies 5

• Managing Your Site's Agency and Program Accounts
• How To Approve or Decline a Pending Agency
• Best Practices for Keeping Up with Your Agencies
• Clusters: Tagging by Agency/Program Managers
• Deactivating an Agency or Program

Managing Volunteer Opportunities 8

• Managing Needs
• Managing Needs in Bulk
• Assigning Needs to User Groups
• Assigning Needs to Initiatives
• Private Needs

See all 8 articles

Managing Need Responses 3

• Managing Need Responses
• Adding Questions to the Need-Response Form
• Managing Your Site's Volunteer Team Responses

User Types, User Accounts, and the User Filter 13

• Connect Platform User Types
• Managing User Accounts
• The User Filter
• Frequently Asked Questions: The User Filter
• Identifying Agency Fans

See all 13 articles

Managing User Groups 11

• Teams and User Groups Explained
• About User Groups: For Site Managers
• User Groups Made Simple (Infographic)
• Creating and Editing a User Group
• User Groups: Adding and Removing Group Members

See all 11 articles

Managing Volunteer Hours 11

• Managing Volunteer Hours
• Settings for Collecting Volunteer Hours
• Types of Volunteer Hours
• Individual Hours
• Anonymous and Plus-one Hours for Site Managers

See all 11 articles

Reports and Reporting 6

• Your Reports
• Reports Glossary
• Reports—Custom Reports
• Reports—Data Explorers
• Why Your Data Matters: Telling Your Story with Connect Reporting

See all 6 articles

Email, In-App, and Text Messaging 7

• Email Blast: Reaching Out To Your Site's Volunteers
• Reaching Out to Volunteers for a Certain Need
• Email Statuses, and What To Do About Them
• Overriding the Return Address on Notifications and Email Blasts
• In-App Messaging

See all 7 articles

Automated Notifications 17

• Managing Your Site's Automated Notifications
• Index of Automated Notification Templates
• Advanced-Event Notifications
• Agency Account Notifications
• Agency Need Notifications

See all 17 articles

Initiatives and Privacy 6

• Initiatives: A Guide for Site Managers
• Which Should I Use: Initiatives or Advanced Events?
• Customizing Notifications for Initiatives
• Frequently Asked Questions: Initiatives
• Version 2.12: Changes to Initiatives, User Groups, and Privacy

See all 6 articles

Qualifications, Waivers, and eSign 17

• Managing Qualifications
• A Volunteer Answered a Qualification Incorrectly. What Happens Now?
• Qualification Categories
• Auto Approve a Qualification Based on Correct Answers Selected
• Qualification Durations

See all 17 articles

Volunteer Scheduling and Management 3

• Volunteer Scheduling: For Site Managers
• Scheduling Volunteers for Needs
• Managing Volunteer Waitlists

Volunteer Check-in 3

• The Check-in Kiosk: Video Guide
• For Site Managers: Setting Up the Check-in Kiosk
• Volunteer Check-in: A Guide for Site Managers

Single Sign-On 2

• Getting Started with JWT Single Sign-on
• Getting Started with Shibboleth Single Sign-on

Benchmarks and Badges 2

• Benchmarks: A Guide for Site Managers
• Badges Available for Benchmarks

Sharing Data with Other Sites 8

• About the Galaxy Link
• Sharing Your Site's Content Using the Galaxy Link
• Viewing and Managing Another Site's Response Content
• The Galaxy Link: For Sites Receiving Content from Another Site
• The Galaxy Link: What Your Volunteers Experience

See all 8 articles

Using Other Applications With Your Site 6

• Supported Browsers
• Your Connect Platform's Site Map
• Using Google Analytics With Your Connect Site
• Using Sterling Volunteers with Your Connect Site
• Linking to PDFs and Other Documents (Files)

See all 6 articles

Content Features 7

• About Volunteer Impact Pages (VIPs)
• Building Volunteer Impact Pages (VIPs)
• Custom Forms
• Custom Pages
• Updating Your Site's Terms & Conditions

See all 7 articles

Resources for Your Agencies, Programs, and Volunteers 5

• Agency/Program Road Maps for Success
• Logging Hours for Success (Resource for Volunteers)
• How To Create an Effective Need
• How Your Agency Can Benefit from Get Connected
• Need Duration Types (Table)

The ReDI System: for Disaster Response 5

• About ReDI
• The ReDI System: Managing Volunteer Registration
• The ReDI System: Filtering and Emailing Volunteers for Disaster Response
• ReDI Volunteers: Registering on a Disaster Response Site
• The ReDI System: Initiatives

General and Quick-Start Information 9

• Training for Agency and Program Managers
• Registering Your Agency on a Connect Site
• The Agency Manager View
• Default Causes and Icons
• Default Interests (Skills) and Icons

See all 9 articles

Managing Your Agency 3

• Your Agency or Program's Profile Page
• Your Agency Manager Digest: For Agency Managers
• Viewing Agency Statistics

Managing Needs and Events 11

• How to Get More Volunteer Responses
• Requiring Electronic Signatures (eSign) for Volunteer Opportunities
• Needs and Events: What's the Difference?
• Posting and Managing Needs for Your Agency or Program
• Opportunity Scheduling: Posting Needs with Shifts

See all 11 articles

Managing Your Volunteers 6

• Managing Your Agency's Need Responses
• For Agency/Program Managers: Managing Volunteer Hours
• How to Approve Pending Volunteer Hours
• Anonymous and Plus-one Hours for Agency Managers
• Exporting a Sign-in Sheet for a Need

See all 6 articles

Volunteer Check-in 6

• The Check-in Kiosk: Video Guide
• Volunteer Check-in: A Guide for Agency/Program Managers
• Launching the Kiosk for Volunteer Check-in
• Using the Check-in List for Volunteer Check-in
• Viewing Checked-in Volunteers

See all 6 articles

Creating and Managing Your Account 8

• Joining a Connect Site
• Managing Your Volunteer Profile
• Your Volunteer Résumé
• About Passwords
• Resetting Your Password

See all 8 articles

Using Your Community's Connect Platform 16

• Earning Badges for Volunteering
• The Volunteer Dashboard
• Logging Your Volunteer Hours
• Checking In To a Need with the Kiosk
• Plus-one Hours for Volunteers

See all 16 articles

Finding and Responding to Volunteer Opportuniites 3

• Finding Volunteer Opportunities
• Responding to Volunteer Opportunities
• Adding Yourself to a Waitlist

Qualifying for Volunteer Opportunities 4

• Signing and Submitting a Waiver Using eSign
• Qualifying For Volunteer Opportunities
• Uploading Files for Qualifications
• Guide to Connect Waivers: For Parents and Guardians of Minors

Team Information 3

• Responding to a Need as a Team
• Managing Your Volunteer Team
• Responding as a Team: Advanced Events

Site Actions during COVID-19 Crisis 11

• Create a Response Initiative
• Add Active Needs to an Initiative
• Make Site Changes in Bulk (Overview)
• Bulk Hide or Delete Shifts (Details)
• Email Tagged Users

See all 11 articles

Resources for Recovery and Re-Opening 4

• Strategies for Re-engaging Volunteers
• Highlighting a Successful Response to the Crisis
• Eligibility for FEMA Public Assistance
• Galaxy Digital Covid-19 Forum

FAQs for Site Managers 4

• Frequently Asked Questions: Site Managers
• Frequently Asked Questions: Advanced Events
• Frequently Asked Questions: Initiatives
• Frequently Asked Questions: Initiatives, Private Needs, and User Groups

FAQ for Advance Release (Beta) Groups 1

• Advance-Release Group Participant FAQ

FAQs for Volunteers 1

• About User Groups: Volunteer FAQs

FAQs for Agency Managers 1

• Frequently Asked Questions: Agency Managers

Site Manager's Guide to SLM 12

• Service Learning on Your Connect Platform (2.12)
• SLM-specific Language Overrides
• About SLM Blocks (2.12)
• SLM User Filter and Email Blast Options
• SLM: Cloning a Block (2.12)

See all 12 articles

Student Guide to SLM 5

• SLM Student Guide: The Basics
• SLM Student Guide: Finding Service Opportunities
• SLM Student Guide: Responding to a Need
• SLM Student Guide: Managing Your Volunteer Hours
• SLM Student Guide: Monitoring Your Service-Learning Progress

Agency Manager Guide to SLM 1

• Service Learning: Guide for Agency Managers (2.12)

Instructor/Leader Guide to SLM 8

• SLM Leader Guide: The Basics
• SLM Leader Guide: Managing Your Course's Needs
• SLM Leader Guide: Adding Students to a Course
• SLM Leader Guide: Accessing Student Information
• SLM Leader Guide: Your SLM Course Roster

See all 8 articles

Product Release Notes 27

• Index of Product Release Notes
• Product Features and Updates - August 2022
• Release Notes - July 2022
• 2.19 Release Notes (Spring 2021)
• 2.18.3 Release Notes (August 2020)

See all 27 articles

Known Issues 1

• Known Issues

Product Suggestion Guidelines 3

• About Enhancements
• How to Write an Effective Product Suggestion
• Access the Product Suggestions Forum

Habitat for Humanity 5

• Collecting Data for Sweat Equity Hours
• Collecting Data for Sweat Equity Hours - infographic
• How to Use Initiatives for Your Next Habitat Build
• How Your Entire Team Benefits From GetConnected Community
• Engaging Corporate Partners with User Groups

United Way 1

• Managing Your Day or Week of Volunteering Campaign: GetConnected Central Best Practices

JumpStart Your Site! 6

• Social Media Graphics
• 32 Free Tools for Nonprofits
• A Recipe for Reconnecting with Your Volunteers
• Storytelling for Volunteer Managers
• How to Create a Safe Environment for Volunteering

See all 6 articles

How do I use this Curriculum? 3

• Welcome to your United Way Curriculum
• What you will learn in this Curriculum
• Guided, but Unlocked

What do I need to know about my site? 7

• Introduction to "What do I need to know about my site?"
• What you will experience as you get launched
• The three people who see your site
• Navigation for Site Managers
• Words you'll need to know

See all 7 articles

How do I get started creating my site? 8

• Introduction to "How do I get started creating my site?"
• Banners & Colors
• Approvals
• User Registration
• Getting agencies involved

See all 8 articles

I'm ready to build out more elements 8

• Introduction to "I'm ready to build out more elements"
• Custom Causes & Interests
• Custom Questions
• Spotlights & Image Rotator
• Email Blast & Filters

See all 8 articles

Let's fit in the final pieces 7

• Introduction to "Let's fit in the final pieces"
• Initiatives
• Qualifications
• Waivers
• Check-In Kiosk

See all 7 articles

My site is not new, but I am 4

• Introduction to "My site's not new, but I am"
• How to assess where you are
• How to assess your site
• How to get up to speed

Welcome Letter and Getting Started Materials 5

• Welcome Aboard
• What Does Onboarding Look Like?
• A Potential Timeline
• Set Yourself Up for Success
• Meet Your Customer Experience Team

Software Orientation Video 1

• Basic site manager navigation