This article is for site managers and applies to all versions of all Connect sites.

Your Connect site's standard automated notifications include two messages that relate to pending items: Notice of Pending Items and Pending Hours Notification for Agency.

Note: For information on automated notifications, see the article Automated Notification Messages. For an index of all notification messages, see our Index of Automated Notification Templates.

Notice of Pending Items

Once a day, your system looks for pending agencies, agency changes, needs, and events. If any are found, the "Notice of Pending Items" message is sent to the site manager.

Note: The option to require site-manager approval is set in Site Settings.

This message simply informs the site manager that items are pending approval. It can also show the types of items in question.

By default, this template includes the following tags, or template keys:

Template KeyDescription (Text that replaces the key in the message)
to_firstnameFirst name of the recipient
to_lastnameLast name of the recipient
to_emailEmail address of the recipient
itemsTypes of items that are pending

Pending Hours Notification for Agency

Once a day, your system looks for pending volunteer hours. If any are found, the "Pending Hours Notification for Agency" message is sent to the primary manager of each applicable agency.

Notes: This notification was previously titled "Agency Pending Timesheet Notification"; you may see this title if you have not updated the template recently.
The option to require agency manager approval of hours is set in Site Settings.

This message notifies agency managers that they have volunteer hours pending review.

By default, it includes the following tags, or template keys:

Template KeyDescription (Text that replaces the key in the message)
to_firstnameFirst name of the recipient
countThe number of timesheets to be reviewed
linkA link to the site

For information on the steps to take after receiving this message, see Approving and Declining Volunteer Hours.