Our Customer Support hours are 8:30 a.m. to 5:30 p.m., Monday through Friday. You can contact our Customer Care Team through this Help Site or by email.

  • Email - Send us a message at support@galaxydigital.com. We try respond quickly, and you'll usually hear back from us within a couple of hours. We strive to respond to every support request within 24 hours.
  • Help Center - Click here to send a message through our Help Center.
  • Phone - While we can answer your questions most efficiently by email, we realize that sometimes a phone call may be in order. If you would like for us to call you, please contact us here and provide any necessary details about what you would like to discuss, and we will be in touch promptly to to set up a convenient time for a phone call.

We look forward to working with you, and to helping you become a confident user of Get Connected!

Note: If you are an agency manager, we recommend that you contact your Get Connected administrator with questions about adding needs, submitting hours, editing your agency profile, and other agency manager tasks. You can contact your system administrator by going to your agency manager view, opening your Agency Manager's Toolbox, and clicking the Contact My Admin button.