This article is for Connect site managers. It shows site managers how to edit some of the automated notifications available on their site.
Your Connect site sends the following automated notifications to volunteers related to their volunteer hours:
Click on a notification title above to learn more about it. Click here for related articles.
Note: Currently, there is no reminder notification to submit volunteer hours.
Benchmark Achieved
This notification is triggered your when a volunteer meets all of the criteria for an established benchmark on your site. Each night, your Connect system runs a "benchmark check" on all users on your site. It sends this notification to everyone who qualifies for a benchmark.
This notification's default message informs the volunteer that they've reached a benchmark. It names the benchmark, displays an image of the related badge, and offers the option to share the badge on social media.
The template includes the following template keys:
| Template Key | Description (Text that replaces the key in the message) |
| to_firstname | First name of the recipient |
| to_lastname | Last name of the recipient |
| to_email | Email of the recipient |
| benchmark_name | The title of the benchmark |
| benchmark_image | An image of the badge associated with the benchmark |
| site_name | The name of your Connect site |
| benchmark_date | The date that the benchmark was achieved |
| site_link | A link to your site's landing page |
| site_sharing | The statement "Share your badge on Facebook or Twitter!" where "Facebook" and "Twitter" and links to share on those social media sites. |
| signature | Your site's custom signature |
Volunteer Hours Declined
This message is triggered when an agency manager decline's a volunteer's submitted hours. It includes the following template keys:
| Template Key | Description (Text that replaces the key in the message) |
| to_userId | Recipient's Connect ID |
| to_firstname | Recipient's first name |
| to_lastname | Recipient's last name |
| to_email | Recipient's email address |
| agency_name | Name of the agency that rejected the hours |
| need_title | Title of the need the hours are associated with |
| hour_hours | Number of hours |
| hour_date_added | Date the hours were submitted |
| hour_date_updated | Date the hours were rejected |
| hour_date_start | Date of the need (as applicable) |
| hour_miles | Hours traveled for the need, as submitted by the volunteer |
| hour_description | Description of the hours (as submitted by the volunteer) |
| site_title | Name of your Connect site |
| site_link | A link to your Connect site |
Related Articles
For information on automated notifications, see the article Automated Notification Messages. For an index of all notification messages, see Index of Automated Notification Templates.