Include Contact information with volunteer opportunity : Galaxy Digital

K

Kathleen Johnson

started a topic about 6 years ago

Contact information with volunteer opportunity: Include/tie in agency contact, phone and email to an opportunity rather than only the agency profile. Issue: Volunteers have to search for contact information.

Benefit: this will help in connecting more people to opportunities. Goal should be ease of connecting potential volunteer to agency in order to volunteer.

S

Shonie K.

said over 1 year ago

Hi everyone,

I have good news! If you have not see it yet, we have added a new field to the needs form to allow for folks to designate a Site Supervisor contact by need:

Along with this, there is a {{site_supervisor}} and {{site_supervisor_email}} email template you are welcome to add to your "Need Response Thank You" or "Upcoming Need Reminder" notifications to better inform your users.

Thanks as always for adding your thoughts to our forums!

Shonie

CX Specialist

she/ her

Maia Price

said almost 2 years ago

Hi, Nancy,

I appreciate you adding your thoughts here! I can definitely see where that would be helpful. I will make sure to notate this for our team.

Best,

Maia
Galaxy Digital CX

N

Nancy Schelin

said about 2 years ago

Hey Maia - Agree with what others have said on this topic. Our main contact for the agency may not the contact for a specific opportunity; therefore, a separate field for contact information would be extremely helpful. This also will help us in communicating with the right people at our parks regarding an opportunity and/or initiative.

Maia Price

said over 2 years ago

Gina,

Thank you!

To confirm: On the need form, there would be a separate field for contact information.

Best,

Maia
CX Specialist

G

Gina Edwards

said almost 3 years ago

Hi Maia, yes, you have it correct. I think adding contact information that appears within the need listing itself would be very beneficial to the volunteers and agencies. I've found volunteers (especially those managing corporate teams or asked to join a corporate team) don't often click through to agency profile to see the contact information and, just like there is a field for additional notifications on each need, the agency staff person posting the needs sometimes is not the agency staff member managing the needs. I'll look at updating our notifications as well - thank you! - Gina

Maia Price

said almost 3 years ago

Hi, Gina,

Thank you for posting! Currently in the notification "Need Response Thank You," there are template keys that allow the site manager to include the agency's contact information in the notification. To confirm to our development team the specific request, however, you are suggesting that the Need/Opportunity Form have a separate field for contact information, is that correct? I want to make sure I'm getting the correct essence of your thoughts here.

Best,

Maia
CX Specialist
Galaxy Digital

G

Gina Edwards

said about 3 years ago

Would it be possible to add contact information fields that agencies complete when setting up their volunteer need/opportunity? Similar to the fields that are used when setting up an event? We have multiple volunteers who contact me directly daily or weekly because they only look at the link to the need in the email notifications and don't click through to get agency contact information. Plus, sometimes the need contact may differ from the agency's general contact information. Ideally, as a next level step, it would be great to be able to include the contact information in the email notifications, too.

Nina Rogers

said about 6 years ago

Hi, Kathleen! Others have requested this very thing, and we are currently working on an enhancement that will allow agency managers to include a contact name for a need! Thanks!