We work wtih hundreds of agencies, some of whom create duplicate records because they don't know they already have an account on our website (staff turnover, etc.). When there already are duplicate records, it would be great to merge them into one record since records cannot be deleted.  The last system we used had a feature that allowed us to merge duplicates records by checking the correct info for each field. So it showed the duplicate records next to each other and you just clicked on the most up-to-date info for each field.  It was slick.   Anyway, I am looking for ways to keep our data "clean".  I’d like to delete inactive, old, out of date agency records and just keep the most current accurate record, but I completely understand that deleting records is not always the best either. Thanks!!

I feel the same way with duplicate user accounts!

Did this every get figured out?

Any update on a merge tool? It is way easier to be able to manage on the back end, than having to go to each individual agency, have them decide which profile they want to keep, inform all of their fans that they will/will not be closing that particular account, lose all their history...you get the drift. Please make a merge tool a high priority for upgrades. 

Hello! I am here to add another vote to finding a way for us to merge agency records. We have about 3-4 agencies with duplicate entries and would like to merge them so that they maintain the fans and opportunities attached to each.  We have come up with a kind of labor-intensive way to transfer the fans, but would prefer an easier solution, if possible. I reached out to the help desk and they encouraged me to submit my recommendation here. 

Hello - has any progress been made on this request?  We are also seeing a lot of duplicate account creation, and in fact some of the old accounts seem to be activating themselves instead of staying inactive when a new person creates a new organization account.

I didn't read all the comments but this is greatly needed. I would like to have a duplicate report that I can run and then manually approve if I want to merge records or not. Our donor database allows us to do this type of work. 

Oh and in doing the merge, I would like the hours to merge together. Some volunteers do have 2 user accounts for various reasons. It is hard for me to calculate lifetime volunteer hours that way.