Let a Ticket start an enhancement to the product
Ali Pettigrew
Hi Judy,
One of the ways we make sure we are making the best recommendations to the product development group is by sourcing information from our site managers. We feel it's important for these ideas to be posted for all to see so that other site managers can chime in with their support or how they may be negatively impacted by a suggested change. We also feel it is important that these are the site managers words because you can convey much better detail and intention than we ever could and then can also respond to another admin who may have responded to your original thread. Another great thing about it is that we can mark which client suggestions have been implemented!
The software we use to host our support platform including our enhancement forum is called Freshdesk. They have their own enhancement board for suggestions for changes to their software like the one you are describing of being able to convert a section of a ticket into a forum post on the behalf of the client. I'll be happy to post to their forum as their client with this idea as I agree it could save time for everyone!
Warmly,
Ali
Judy McKinney
It would be very efficient if we could forward a ticket that promotes a new enhancement or product for the Galaxy to the enhancement group via email instead of having to come to the forum and re-enter all of the information again that we just went through with a support agent that might include screen shots, etc. Those of us in Delaware County, PA do not have the time to do this. Or have the support agent take care of the heads up "this is a good idea" to the product development group.
thanks
Judy McKinney