Increase Time of Reports for Agency Manager "STATS" view
Cirũ Franklin
Hi Erin and good afternoon,
I hope you’re doing well, and great news! Agency Managers can currently pull over one year's worth of hours by applying a date range greater than one year within Agency Manager > Stats Tab > Hours Tab. However, in order to ensure that I am understanding you correctly, are you requesting that Agency managers have the amount of hours entries within Agency Manager > Stats Tab > Hours Tab be increased to show more than 10 hours at a time?:
Also, if so, how many hours would you like to request be shown at a time?
Thank you, and I’ll be looking forward to your response!
Have a great day!
Cirũ Franklin
Galaxy Digital Customer Experience
Data Specialist
Hi everyone,
Erin, Cirũ, and I continued the conversation on this within a ticket and found it was a bug that was preventing agency managers from not being about to export more than 1 year at a time from the My Agency > Stats > Responses area. Agency managers are now able to do this without a problem.
Thank you for bringing this up to us, Erin!
Best,
Shonie
CX Specialist
she / her
Erin Riola
We received a request from an agency to increase the amount of time that can be pulled in the "Stats" reports under the agency manager view to be more than one year at a time.