Custom Notifications
Hi Kris,
Thanks for taking the time to post here! Apologies for the late reply.
I would like to mention, for the example you've given here, there is currently a user filter you can utilize in the Email Blast area to directly notify users that have responded to a specific opportunity or need. Although there is not a way to set this up as a reoccurring, automated email, I did want to let you know about this as an option in the meantime:
To get a fuller picture of your desired outcome here, are there other examples of use cases or situations where you'd like to have an automated, customized notification triggered? This will also give me a better idea of any areas our current automated notifications do not cover.
Thanks,
Shonie
CX Specialist
she/her
Hello! We do use the email blast filter option, but it doesn't satisfy all of the requirements we're looking for. For example, a volunteer has completed an opportunity, and we'd like an automatic notification that reminds them to complete our user survey. Currently, the system has automatic notifications that are available for volunteer opportunities with specific dates; however, all of our opportunities are on-going, so there are no such notifications. We have different types of users that will need to receive different notifications, so we created generic notifications that somewhat apply to both users. In a best case scenario, if there was a "Create Notification" button where we could specify the category, recipient, recurring date/time, and message, etc., then we think we'd get a lot of use out of that.
Hi Kris,
That makes total sense! I have logged this on our end, with your additional insights in regards to your organization's workflow.
Thanks for your detailed reply, it's helpful for the notes when we review.
Best,
Shonie
CX Specialist
she/her
Kris Dickerson
Galaxy Digital has built-in notifications that are used for specific purposes. We would like to ability to create our own notifications based on certain events that are triggered and choose the recipient. For instance, for ongoing volunteer opportunities, we would like to send our own custom created automatic notifications.