Hello Miranda,
Thank you for posting and reaching out to us!
This message that the users are receiving is our automated notification titled AEM: Unregistered Volunteer Confirmation.
To find this notification, you will want to head to Communication > Notifications, search AEM: Unregistered Volunteer Confirmation under Template Name, and hit ENTER.
Once loaded, by clicking on the title of the notification, and scrolling down, you will see the Message window where you can change the words the user receives.
If you have any further questions, please feel free to submit a ticket!
All the best,
Ryan R. | he/him
Data Specialist
Galaxy Digital
Miranda Martin
Currently, when I remove a shift (most commonly this happens due to bad weather), I have to use the "message responders" feature, then remove the shift. After removing a shift, the automated email does not say the entire shift was removed, but instead says, "Your response to Johnson Village (Feb 24, 2023 8:30am) has been removed. We hope that you will consider signing back up in the future."
This causes confusion for our volunteers, as this is the first email they see, and they often think they were the only one removed from their shift. Could you please add a feature that allows a custom message when an entire shift is removed?