Hi Miranda,
Thank you for outlining your requests so clearly! I have made notes accordingly on my end in this regard. I can't get too into detail about it, but just know that there will be some updates to the log in page soon that we hope will improve user experience there. Be on the lookout for those!
Best,
Shonie
CX Specialist
she/her
Miranda Martin
I have a few suggestions from our volunteers for ways to improve the login page I would like to pass along.
- When they type either their email or password wrong, it says, "invalid credentials." This wording has confused many of our volunteers, who think there must be a bigger issue going on. Please reword this to say, "incorrect user name or password." Even better is when websites let you know which was wrong-the email or the password.
- When someone does not successfully login, please do not erase their email address if the password was wrong. Some folks have long emails, and when they have to retype that multiple times while they try to figure out what they are doing wrong with their password, it can be very frustrating.
- Please add an option for users to view their passwords while they are typing them. It makes it much easier to get it right the first time.
Thank you!