Hello, Stephanie!

Thank you for reaching out with your product suggestions! When you have the waitlist enabled for full opportunities, it doesn't automatically schedule the next person, rather it notifies the users who have added themselves to the waitlist when a slot becomes available. After they're notified, they are then able to go back and respond to that opportunity if they're still able to volunteer. 

Now, if an open spot becomes available for an opportunity, Site Managers can manually add a response on their behalf for that opportunity from their waitlist (a plus sign will appear next to the user's name on the waitlist). Otherwise, Site Managers can update the capacity for the opportunity in order to add waitlisted users to it. You can find out more about managing waitlists in this article (please note, the language in the article uses Needs in place of Opportunities). Users on the waitlist that don't go back and respond to the opportunity aren't able to submit hours towards that opportunity. 

I do have a question to better understand how an enhancement to the waitlist would improve your workflow. Would the ability for Site Managers to add waitlisted users to a full opportunity be an enhancement to meet your needs?

I look forward to your reply and hope you have a wonderful rest of your week. 

Best,

Bee