Add Registration Closed Date to Ongoing, Custom & Recurring Shifts

There is no Registration Closed Date option for ongoing, custom or recurring shifts. My agency has a recurring shift, but I need to know at least a week in advance if someone has signed up so that I can find another volunteer if the need is unfilled. I cannot effectively communicate with new volunteers if they sign up on the day of a shift. Communicating with volunteers prior to when they are supposed to volunteer is essential in managing volunteers effectively and ensuring they have the best volunteer experience possible, while also making the best use of my time and my organization's resources.


As it is now, in order to create a need with a Registration Closed Date I will have to create multiple Happens On Needs for the same task that happens at the same time on the same day each week. 


If you think this feature would be helpful for your agency, please 'like' this post so that it gets upvoted for the development team to actually consider.


Thank you.


11 people like this idea

Personally, a blanket registration close date such as "5 days before shift" would be ideal. So when I set up a recurring shift I just select how many days before the shift date it would need to be unavailable for people to register for.


And to your point about setting a registration close date for custom shifts, you are exactly right, I would not want to go in and edit 100 shifts that are essentially recurring. 


Thank you.

Thanks for clarifying, Emily. The more specific we get with requests like this, the better we can request the feature from our developers. I will be sure to add your voice and these specifications to the enhancement request. Please reach out if you have any additional ideas in the meantime!



I had a perfect example this week of why the registration close date for ongoing, custom and recurring shifts is needed.


A new volunteer registered for a need with a shift occurring on 5/15/19 at 11:30am. the volunteer registered at 5:38pm on 5/14/19, after I had left the office for the day. I was out of the office the morning of her shift start and could not respond with instructions on where to park, to wear closed toe shoes, etc. Without that prior communication it could mean a negative experience for the volunteer, and leave staff in a pinch to orient the volunteer in a timely manner if they are not expecting someone. Unfortunately as an agency manager I do not have the ability to craft an automatic reply message in Get Connected to send out when someone registers for a need so it is left up to me to send the details once I receive a notification that someone has signed up. Because I am not watching my email every minute, this means that there is a delay in when I can get critical information to a new volunteer.


1 person likes this

Hi Emily, I really appreciate this post, it will definitely help me tell the story of why we should implement this in a future round of enhancements. 


With your help, we will keep working to make the volunteer and agency manager experience better and more streamlined. 


Thanks for reaching out!

For those of you who would also like this change but are looking for a temporary "solution", I have started pasting the following statement in my Needs Descriptions:


"**YOU MUST REGISTER AT LEAST 3 BUSINESS DAYS IN ADVANCE OF YOUR DESIRED VOLUNTEER SHIFT**"


If you are a Volunteer Manager then you probably realize that this statement will not be read, or if it is read, it will not be applied. I am simply using it as a disclaimer for when people do register for a need last minute and then don't understand why they did not receive confirmation and details from me about their volunteer shift.

Hi Emily,


Thank you so much for sharing the disclaimer that you are using to try and mitigate some of the issues with last minute responses. We appreciate your voice and will continue to advocate for changes to be made that will work for all of our organizations.


We have made sure that your voice is added to the enhancement request, and our entire team will continue to push for a change to be made. Have a great day!


Warmly,

Jacqui

Hello,


I would also agree, that having some kind of registration close date for shifts would be very beneficial for our volunteer needs. This way if a shift was not full someone could not register the night or morning before a shift. For what we do, we need to be able to confirm volunteers before a shift as well as assign them a "job" or position" if we have people showing up that we are not prepared for. It puts us in a bad position and does not allow for an easy volunteer experience due to the security protocols we have at the stadium.  


2 people like this

Hi Amanda,


Thanks so much for sharing this feedback with us! I will add your voice to the chorus of support for a registration closed date on shift-based needs and will include your feedback about the impact of not having this feature on your volunteer experience. Keep up the great work!


All the best,

Caitlin Lowe


1 person likes this

This is something that my organization also needs.   I am sad to see that this has been consistently requested for so long.  I am hoping by adding my support this will finally get prioritized.


2 people like this

Hi Yvonne, 


Thank you for adding your support! I will make sure your support is noted. 


I hope you have a great rest of your day!

Autum

Any update on this? It really is an issue for our organization and sounds like many others. Please advise on status of providing option to close signups for shifts? Can’t you provide space for a date that shift closes, when setting up shifts? Thanks, Terri

2 people like this

Hi Terri,


Thank you for reaching out about this enhancement! There have been a few suggestions here around how best to support this request and I want to make sure we're capturing exactly what you're looking for.


Would it be preferable to specify a date that registration is closed for every shift or to instead prevent volunteers from registering for any shift less than 'X' days prior? 


I look forward to hearing more!


1 person likes this

I would say that it would be best if a date could be specified to allow for each agency to determine what works best for them. 


Unless we'd have to manually add a date for each recurring shift, because that would be a lot of work so in that instance I would say being able to choose X days prior would be best. I'm available to chat over the phone if that would be easier to talk out how this process might best work.


Thank you,

Emily

Hi - Thanks for asking...we would rather have option to specify a date that the registration is closed for each shift.  A bigger issue is the ability of volunteers to check-in and out multiple times for the same "Recurring" and "Custom" shifts.  Makes sense that they can do it for "On-going" shifts but not for other types...it causes all sorts of issues for our organization.  Anything you can do about limited the ability to check in and out multiple times for these shifts?

Thanks, Terri

I am surprised to see that this has been something that has been discussed for 2+ years yet there is still a need for it. We also cannot take walk-ins on the day of and need to cut off the registration time by a certain time. That way, we have an accurate roster of who will be attending on the day of the shift. I understand you can create "Happens On" shifts to set a cutoff time but as the only person managing the volunteer program for two locations (with other responsibilities), there is no way I have the extra time to create a new shift for every day when we have volunteer shifts available two times a day, Monday - Friday at two locations.


Adding "must register by 5:00 pm the day before" to the description is also not the best solution as I have learned in my experience that most people unfortunately do not read the information provided. Really hoping a viable solution will be developed soon!


Thanks,

Angela


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