Merging User Accounts
Eli Poulos
Hi Bryan, it looks like you and Dave have a thread going about this, but I just wanted to make sure we were able to address any questions you had. Let me know if there is anything else I can help you with!
Has there been a solution for this issue? I have found this happens and the only way I have found is go in and add hours and then deactivate one account. It would be nice to have a one-click "merge" that automatically combines that information.
Hi Lacey and Holly,
Thanks for adding your voices here! Our support team is able to merge accounts for you on our end, you are always welcome to send in duplicate account IDs or emails. We would just need to know which account you would like to set up as the primary.
The chosen primary account would receive fanned, response, qualification, email, and hours data from the secondary account. The secondary account would then be set to "Inactive" and would be no longer accessible by the user.
If that sounds helpful, please email us at support@galaxydigital.com for next steps.
Thanks everyone!
Shonie
CX Specialist
She / Her
Hello Jennifer,
Thank you for taking the time to post!
I will be following up with you shortly by email to assist you in using this tool.
Please let us know in the email I will be sending you if you have any other questions!
All the best,
Ryan R.
Data Specialist
Eli Poulos
Is there now a tool to merge accounts?
Eli Poulos
Hi Timna!
There are a couple of ways to go about this, I'll send you a support ticket so that we can discuss the details!
I have a couple of volunteers who have two different accounts with the same email address and hours from two different years, is there a way I can transfer the hours from 2017 to the hours for 2018 ??
Any updates on this request? I was surprised the system doesn't allow for a basic function like merging records. We have users with both a personal and business email - as well as dupes under the same email.
Eli Poulos
Hi Karyn,
Thanks for reaching out!
I may be able to help you here, but I have a few questions. I'll send you a support ticket so we can discuss the specifics.
I wanted to enter a new email that is tied to HARTH but wanted to forward it to my personal email.
Maia Price
Hi, Brad,
I hope all is well in your world!
I appreciate you adding to the forums and I will make sure to document your support. If you ever need assistance merging two user accounts, please don't hesitate to reach out to support@galaxydigital.com.
Best,
Maia Price
Get Connected by Galaxy Digital
Eli Poulos
Hi Regina, I have converted this topic into a help desk ticket so we can discuss your details more specifically. Thanks for reaching out!
Hi Niki,
I can see that you wrote into support@galaxydigital.com and Ryan was able to help you merge accounts -- that's great!
If anyone else needs help with merging user accounts, please reach our to support for assistance.
Thanks, everyone!
Shonie
CX Specialist
she/her
Ryan Martinez
Would love to see account merging as a feature for site managers.
For example, some users may have a profile with their personal email, but volunteered as a team and gave their work email to the team leader, so the hours got logged on their work email, but not their account they signed up with.
Because of this, I needed to manually go in and add these "extra" accounts to the user group that these team members were within. This was the best workaround to log their hours, however, now some of the members have 2 accounts in the user group.
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