I agree with this that this is an issue. If support has any recommendations on how to avoid this issue when families share email addresses that would be great. Especially when it comes minor volunteers. The system is a bit overcomplicated in my opinion for families with minors.
Hi everyone,
Thank you for your thoughts on this! I have added this suggestion to our notes. This would be a major lift in the software considering how it currently works with email addresses. Although many major software and platforms utilize a similar structure, I understand the desire for this type of workflow with the nature of family volunteerism.
In the meantime, I have a couple of alternative solutions you can consider if this pops up:
Best,
Shonie
CX Specialist
Colin Monk
Currently each volunteer must have a unique e-mail address. This is a poor programming method. The unique field for each registration should be the User ID. Many families share an e-mail address. Currently only one family member may register as a volunteer. Using individual e-mail addresses don't allow parents to monitor the e-mails sent to each family member.
1 person likes this idea