'Duplicate Hours Popup' Change


The latest update to have a 'Duplicate Hours Popup' is causing some issues on-site for us.  We use a private 'Ongoing Opportunity' for our resale store volunteers to log their hours when they come and go, and the Duplicate Hours Popup is popping up every time a volunteer uses the kiosk to check in.  Our Store volunteers join us on-site every single day, so this is a nuisance to them!

It would be helpful to have the option to turn this popup on/off based on our individual needs as an organization.  Or, there should be some other option for ongoing shifts that would NOT prompt the popup.

We can't change our opportunity to any other type - the 'ongoing' type has been working great, and everyone just got used to it. 

Thank you!

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Hi Nick, 

I appreciate hearing more about your use case! Thank you again for sharing your thoughts about this update. I will take your suggestion to include an option to permanently disable the duplicate hours pop up to our enhancements board for consideration from our Operations and Development team. 

Thank you again, and have a great Friday!


Our agency is having the same problem.  It seems that if you respond to an ongoing opportunity, it should recognize that you will have multiple entries on different days.  I do like the "Turn off for 24 hours" but there has to be a way the system can actually recognize that an entry is indeed a duplicate without having it throw up this pop-up each time if the entries are not being made on the same day.  The pop-up is also confusing and frustrating for our volunteers since it states a day and hours logged differently from the actual entry.  See attached.  Hope a solution can be found.  Thanks!

My agency is also having the same issue. It's annoying for both volunteers entering hours and me when I add manual hours to keep having this pop up. Especially since it can't be turned off for more than 24hrs. It's confusing everyone when they see the pop up and haven't entered hours for that day so there should be no duplicate pop up. Is there a way for the system to recognize the difference between entries for different days vs the same day? Since the feature to approve or reject hours is available, I don't see a need for the pop up. We've only had one case of duplicate hours and I was easily able to catch that since I have to review and approve volunteer hours. 

Hi Nancy and Samantha, 

Thank you so much for adding your voice to the chorus! I will make a note of your support in our enhancements board, and we will update this thread of any changes. 

Thank you again, and I hope you have a wonderful Friday! 

Autum Brown, Education Manager


Our Ongoing Volunteers are also deterred by the "Duplicate Entry Warning" Pop up when trying to add hours. We communicate to our ongoing volunteers to ignore the pop up, but they still reach out to us to resolve the issue. This takes time away from more important tasks. On top of that, there have been cases of volunteers not recording their hours because of the pop up. We're working on changing the communication, but we would appreciate some solutions on your end. 


1) Is there a way to remove the pop up for specifically Ongoing volunteers? Or volunteers that are not associated with a specific date and time? The date throws off many of our ongoing volunteers as their opportunity is not associated with a date. 

2) I like Melissa Montoya's suggestion to change the language of the pop up. Is there a concise way to explain the pop up, or say 
please continue if you are an ongoing volunteer not associated with a specific shift."? 

3) Additionally, I like the ability for a site manager to remove the pop up all together, as suggested previously. 

Please let us know if there's any progress on this issue. 


Seth Anderson 

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I agree - many of our volunteers also complain about this and don't understand why it pops up every time they enter hours for their weekly ongoing volunteer role  - if deterring volunteers from entering duplicate hours is the goal - would you be able to have the pop up show up only once the 'Hour Details' have been entered instead of after the 'Select Response' portion as been entered.

This way a pop up will only show up if the volunteer has truly added duplicate hours - for example we have weekly volunteers.  If John enters hours for October 4th and then the following week goes to enter his hours for October 11th he does not get a pop up.  But if John forgot he already entered his hours for October 4th when he enters the information for 'Hour Details' he will get a pop up saying he already entered hours for that date.



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Hi Seth and Bri, 

Good morning! Thank you for adding your voice to this suggestion. I appreciate you taking the time to explain your experiences and let us know of some of your prefered suggestions. I will make a note of your support for our enhancements board. 

Thank you both and have a great day!

Autum Brown, Education Manager

Hi everyone,

I'm revisiting this post to send over some good news and an update on this request!

Development has pushed an update this week to help with this situation. Now, the Duplicate Hours pop-up warning will only appear for Runs Until or Ongoing needs/opportunities if the hours being logged are an "exact" duplicate. This means that, if a volunteer logs an additional hour entry on a date they already logged hours for, they will receive this pop up. Otherwise, folks submitting multiple hours entries to these types of needs will not be alerted.

We hope this improves your user's experience when submitting hours moving forward! 



CX Specialist


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